The Landscape Maintenance Manager is responsible for coordinating and overseeing the maintenance crews. The primary function of this role is to ensure that crews are equipped and informed to provide the safest, highest quality work in an efficient manner, to assure that maintenance projects meet the needs of our clients and manage all activities to execute the project within deadlines and budgets. This position is also responsible for business development by recommending improvements and enhancements to clients.
1. (40%) Ensures that client properties are properly maintained. This work may include but is not limited to:
- Assigning crews to regular client maintenance schedules;
- Coordinating routes and schedules and making adjustments as needed, such as for weather related reasons;
- Monitoring client maintenance agreements to ensure compliance with their expectations;
- Inspecting client sites regularly after crew visits to assure that the work was completed appropriately;
- Identifying common horticultural diseases and pests, determining appropriate treatment based on knowledge or research and scheduling crews to perform treatments;
- Performing light maintenance work when needed, such as light pruning or grounds treatments;
- Updating client records in relevant company software.
2. (30%) Organizes and manages the maintenance crews. This work may include but is not limited to:
- Ensuring all maintenance crews are assigned and scheduled appropriately to cover client needs;
- Directing and overseeing the workload of crew members;
- Ensuring all crew members are following health and safety regulations at all times;
- Holding coaching, training, and development conversations with employees regularly;
- Addressing performance and disciplinary issues with employees, and escalating to the owner as necessary.
3. (20%) Supports business development activities. This work may include but is not limited to:
- Proactively creating and selling site enhancements to clients;
- Conducting regular sight inspections ensure the work was done appropriately and can be maintained to client standards;
- Maintaining client relationships throughout the year and in off season to help ensure renewals from year to year.
4. (10%) Maintains, improves, and shares professional knowledge base. This work may include, but is not limited to:
- Staying up to date on current landscaping maintenance trends;
- Attending training and professional development meetings and classes as necessary to stay current on industry trends and knowledge;
- Providing regular updates and training to maintenance crew members to help them maintain and grow their skills and knowledge.